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Composite pit covers aren’t specified for my project can I still use them? Expand

Yes, although some project drawings may not specify composite pit lids almost all Victorian councils and many interstate councils specify them for use. Contact our sales team if you want to confirm Terra Firma access covers are approved for use in your specific project.  

Are composite manhole covers more expensive than concrete pit lids? Expand

Although the initial outlay for composite covers is slightly higher than old-fashioned concrete or iron covers, the savings made in ease of transport and handling, reduced installation time,  OHS, reduced maintenance costs and traffic disruption quickly outweigh the initial cost difference. Composite covers are significantly lighter and more durable than old-fashioned materials. Terra Firma covers can be safely and easily lifted by one person which eliminates the need for heavy lifting equipment and streamlines installation times. On top of all this our covers eliminate the need to replace damaged covers at your own expense before the project is handed over simply because someone drove over a concrete cover and smashed it.

What are the different manhole cover class ratings and what do they mean? Expand

B Class – Pedestrian and Walkways (Light Duty)

C Class – Incidental Traffic (Medium Duty)

D Class – In Roads (Heavy Duty)

E Class – Highways (Heavy Duty)

Please contact our sales team if you need more information.

What’s the difference between Terra Firma Endurotek pit covers and Terra Firma Classic pit covers? Expand

The difference is mainly in the manufacturing process.  Terra Firma Endurotek is our most popular range as it comes in standard sizes and as a result can be produced more affordably. The Terra Firma Classic range can be manufactured in any colour, size, shape and configuration and to most strength, slip, chemical resistance and fire ratings.  

Can you make custom pit lids? Expand

Yes, we can make any size and colour lids as well as most class ratings. Please visit  our Terra Firma custom products page for more information

How long does it take to get a custom lid? Expand

We can ship our standard range within 48 hours or less of receiving an order but a custom lid takes a bit longer.  Manufacture could take anywhere from 4-8 Weeks depending on the quantity and complexity of the order and commences after payment has been received.

How do I install a Terra Firma pit cover? Expand

There are a wide mixture of different installation methods depending on the type of cover,  the application it is being used for and the local environment it will be installed in. For recommendations on the most appropriate installation recommendation for your specific circumstances please contact our sales team who will provide you with the most appropriate resource (video’s, brochures etc) for your needs.

How long to Terra Firma manhole covers last? Expand

Terra Firma B-Class  light duty pit lids have been in active use for over 25 years in many locations without issue and come with a manufacturer's warranty. Our heavy duty D and E- Class covers come with an extra 15 year full product guarantee.

Are the manhole lids made from plastic? Expand

No, Terra Firma access covers are not made from plastic. Our pit lids are composite fibreglass which is much stronger and much more durable than plastic. Unlike plastic, our pit lids meet fire and smoke regulations, and can be used safely in heavy traffic areas as well as in corrosive and enclosed environments.

How long does it take for you to dispatch an order? Expand

We ship most standard orders within 24 hours. However, depending on the urgency, the size, the timing and the complexity of the order, dispatch can take from 4 hours to 5 working days.  

Which frame do I need for my pit lid? Expand

We have a wide range of frame configurations to suit a variety of applications. Some of our standard frame options can be found under the ‘technical’ tab for each individual product. However, these are not our only frame options. If you can’t see a frame option suitable for your needs please contact our sales team who will be able to offer information on the best frame for your specific application  and location..

Do you deliver manhole covers to all of Australia and what does this cost? Expand

Yes, we regularly deliver Australia-wide. Delivery to Melbourne  Metro for up to 10 standard covers is $70 + GST. For all other areas we provide a quotation on request.

Can I pick up my pit lid order? Expand

Yes, same-day pick-up is available for in-stock items in Victoria. Our interstate stockists can also offer a pick-up service depending on which products you require. Please contact our sales team to arrange for pick-up and to confirm  the product you require is in-stock.

Do you offer crane truck delivery for pit lids? Expand

Yes, we make regular crane-truck deliveries. Please contact our sales team if you would like to book this service.

Can I track my order? Expand

 

Yes, you can track your shipping order. Please contact our sales team to book this service.

What are your trading hours? Expand

Warehouse: Monday - Thursday 7am - 4pm and Friday 7am - 2.30pm

Office: Monday - Thursday 8am - 5pm and Friday 8am - 4pm.

We are closed weekends.

Do you have resellers in other states? Expand

Yes, we have resellers in Tasmania, South Australia, and Western Australia.

For more information or to discuss becoming an authorised reseller, please contact our sales team.

Do you provide onsite installation and measure ups? Expand

We can offer measure and install services for some unique one-off or particularly complex projects. We also provide take-off services for pit schedules to our regular customers. Contact our sales team if you require take-off, or measure and quote services and to discuss options.

Do I need a key to open and close Terra Firma pit lids? Expand

Yes, our manhole covers are lockable for extra protection. They can be opened with a range of standard keys. To see keys that open the lids you are interested in view the ‘related products’ under each of our products in the ‘Products’ section.

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